Your remodeling project should make your home exactly what you want.
Once you’ve completed the design for your project, made your selections, and are ready to move forward with the actual remodeling, we sign the remodeling contract with you. The contract goes into detail about what will be removed, added, or changed in your home along with how the payments will be made. We try to be as thorough as possible so that it is clear what is included in the project. All contracts include a three day Right to Rescind. You have three business days to rescind the contract without penalty for any reason.
After the three day right to rescind has expired, we order any special order materials required for your project and we begin scheduling the start of your project. When planning the start of your project, we work with you to balance our schedule, your schedule and the arrival of the materials, so that your project progresses as efficiently as possible. Our goal is to give you as much advanced notice as possible for the start day of your project.
While you are waiting for the start of the project there are a couple of projects for you to complete. First, we will need access to your home. Usually, we are given a key or an access code for the garage door opener. Second, any furniture, paintings, clocks or any other item on walls adjacent to where we will be working need to be removed from the wall and protected. Vibrations from hammers or saws may cause them to fall off their fasteners if they remain in place. Third, be prepared for some dust, noise, and the disturbance of your regular routine. Remodeling is messy, loud, and disruptive. We work very hard to keep this from affecting you by cleaning the jobsite daily, taking precautions to keep dust contained, and using tarps to keep from tracking dirt through your home. However, there usually is a time during the process where you will not like us very much due to the disruption.
When the start day arrives, Don usually introduces you to our craftsmen who will be working for you. Our craftsmen are conscientious workers focused on doing the best job they can and making sure you are satisfied with the project. They will be your main point of contact during the project and will be working with you to schedule inspections as required by your municipality, delivery of materials to the jobsite and the work of our subcontractors. They are in charge and communicating directly with them is the best way for the project to proceed smoothly. Don checks the projects regularly and is available to address any concerns that
may arise, but he is usually focused on making sure the next project is ready when needed.
As milestones in the contract are completed, invoices will be sent to you according to the payment schedule. Your payment can be mailed, handed to our craftsmen, or dropped off at our office. We expect payment within three business days of receipt of our invoices.
During the project, you may wish to have us do additional work for you. Depending on the scope of the additional work and your approval, we may agree to complete the additional work on a time and material basis where we charge you only for the labor and materials using the same rates as included in the contract. For larger additional projects, we are able to offer you a fixed price before starting, so you know ahead of time what the final charges will be. Additional work is invoiced as the work is completed.
At completion, our work is warranted for one year as detailed by the Remodelers Council Limited Warranty. However, even beyond the year, we want you to contact us if you have any issues with the work we have completed. We will look at it for free to advise you on the best course of action to repair it.
Our goal throughout is to complete a project that adds joy, beauty, comfort, and style to your home.