Question: We want to add some products in our remodeling project that are new to the market. How do we know that we can trust these products?
Answer: This is a very good question. When we are introduced to a new product, we trust the judgment of our loyal suppliers. If they are not familiar with the product, we have less confidence in the product. If we have to buy it from a supplier we haven’t worked with often, we do some more research. We check online and also call our many other contractor friends to see what they know and have experienced with the new product. If we don’t feel comfortable with the product, we share this fact with our client. If the client still wants to use the product, we will install it, but all we can do is follow the manufacturer’s directions and hope for good results. Needless to say we would much rather use a product and a company with which we have previously experienced success.
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